Venting about a broken system
Ok folks. If you don't want to read a rather vehement rant concerning retail, its customers, and those people that run such businesses. Just move one.... Do not pas go. Do not collect $200.
Ok let's start at the base
Customers
Ok this may or not apply to you, dear reader. You are not the only person in the store. I don't mind helping you and explaining things, but when I take you to an item and explain some of the item's feature's and you just stand there staring... What am I supposed to do? Walking away would be rude. Some form of acknowledgement would be very nice. This is the least of my quibbles really. I've been in retail for some time and I've developed a few major peeves concerning my work. Let us review.
1) If you pick something up. PUT IT BACK WHERE YOU FOUND IT.
2) I understand your need to physically hold the item you want (regardless of the PICTURE of said item on the front) But if you open the box PAY ATTENTION to how the item came out so that when you decide to put it back in the box, you do so correctly.
-- Addendum! If you do open a box and make a purchase of that item. TAKE THE GODDAMN BOX YOU OPENED AND DON'T LEAVE ALL THE CRAP ALL OVER MY STORE.
3) Talking is nice. I enjoy having conversations. But I don't need to hear your daughter/son/nephew/neighbor's ex-wife's life story as a background for why you need to buy a certain thing. It really isn't necessary.
4) Asking me if I have a certain item. When I reply politely that we don't carry that item. Rephrasing your question and adding in more descriptions will not change my answer. Unless you just really suck at describing it the first time. Think about that for a bit.. mmkay?
5) Shopping by phone is the most annoying thing in the world. I am not your personal shoppper and I will not go around picking all your merchandise out so you can just walk in and pick it up. Don't be lazy and get your ass up and into the store and shop like the rest of the idiots.
6) My store's return policies are clearly posted. If you don't have a reciept you deal with the consequences. As is our return policy is fricking too lenient. If you lose your reciept or wait too long you will NOT get cash back I don't care if you used a creditcard/check and can show the cancelled check or credit card bill. IT MATTERS NOT! We need the reciept to refund your damn money.
And this went on longer than I thought So I'm gonna quit now and save discussion of the work envirornment and company policies for another rant.
Ok let's start at the base
Customers
Ok this may or not apply to you, dear reader. You are not the only person in the store. I don't mind helping you and explaining things, but when I take you to an item and explain some of the item's feature's and you just stand there staring... What am I supposed to do? Walking away would be rude. Some form of acknowledgement would be very nice. This is the least of my quibbles really. I've been in retail for some time and I've developed a few major peeves concerning my work. Let us review.
1) If you pick something up. PUT IT BACK WHERE YOU FOUND IT.
2) I understand your need to physically hold the item you want (regardless of the PICTURE of said item on the front) But if you open the box PAY ATTENTION to how the item came out so that when you decide to put it back in the box, you do so correctly.
-- Addendum! If you do open a box and make a purchase of that item. TAKE THE GODDAMN BOX YOU OPENED AND DON'T LEAVE ALL THE CRAP ALL OVER MY STORE.
3) Talking is nice. I enjoy having conversations. But I don't need to hear your daughter/son/nephew/neighbor's ex-wife's life story as a background for why you need to buy a certain thing. It really isn't necessary.
4) Asking me if I have a certain item. When I reply politely that we don't carry that item. Rephrasing your question and adding in more descriptions will not change my answer. Unless you just really suck at describing it the first time. Think about that for a bit.. mmkay?
5) Shopping by phone is the most annoying thing in the world. I am not your personal shoppper and I will not go around picking all your merchandise out so you can just walk in and pick it up. Don't be lazy and get your ass up and into the store and shop like the rest of the idiots.
6) My store's return policies are clearly posted. If you don't have a reciept you deal with the consequences. As is our return policy is fricking too lenient. If you lose your reciept or wait too long you will NOT get cash back I don't care if you used a creditcard/check and can show the cancelled check or credit card bill. IT MATTERS NOT! We need the reciept to refund your damn money.
And this went on longer than I thought So I'm gonna quit now and save discussion of the work envirornment and company policies for another rant.
posted by Drathari at 7:59 PM
5 Comments:
I used to work nightfill in a supermarket. A family friend informed me that she didn't put items back where she found it, because it would keep someone in a job to put them back again.
Some people are very talented at coming up with excuses.
I shall not comment on that excuse.. I shall not convey my rage.. no no.. I'll just keep smiling like I do at work.
Relapse: People like that used to irritate me to no end when I worked at Wal-Mart. Hehe.
And Drath, I feel your pain man. I really do.
See, I always try to be curtous to those who have the misfortune of serving me whereever I am. I figure that as long as the person is trying to help me do/get whatever it is I came in there for, I should at least thank the person for trying. I only get in clerks/servers/whatevers faces when it is obvious that they won't help me even though they could. Since your description makes you out to not be one of these, you probably would never have to face my wrath.
Courtesy is entirely too often forgotten in this cellphone-wielding, IM-across-the-home-to-your-family-members society of ours. As far as those in the service industry go, they are worthy of the respect of any fellow human and then some. As long as they are both reasonably courteous, mildly non-ignorant and know their jobs, I find it only right that they get it. When they are intelligent, obviously not ignorant of their jobs, and courteous to boot, they deserve more than their share indeed. Drath ol' sir, keep your head up. Like diarhea, this too shall pass.
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